Choose what starts the journey.
Use manual entry or supported events such as account creation, member enrollment, payment failure, an approaching renewal, or membership cancellation.

Automations
Build a clear path for what happens next. Avlo's visual automation tools connect account events, communication, and engagement actions so your team can run repeatable journeys rather than a list of reminders.
Inside the actual platform
Connect workflow steps visually. This draft is not published or sending messages. Open the image to inspect the full-size screen.
View full sizeUse manual entry or supported events such as account creation, member enrollment, payment failure, an approaching renewal, or membership cancellation.
Combine conditions, splits, wait steps, email and SMS, actions, and destinations in a visual workflow.
Include poll and survey steps and use configured poll answers to enroll accounts into a relevant follow-up automation.
Illustrative workflow / Not customer results
An example of how your team could use automations in Avlo.
Start with an account-created trigger and the intended account audience.
Add a welcome email, a wait, and a poll or survey step.
Publish the workflow and inspect runs to understand execution and failures.
What you can follow
Inspect automation status, run counts, enrollment activity, and individual execution details.
Before you launch
Published workflows need the automation worker running. Email and SMS need configured providers and applicable consent. Available actions depend on enabled tools; publishing alone does not configure delivery.
Feature access and capacity vary by subscription. The live plan comparison is the source of truth for your operating level.
Review plans and requirementsBetter connected
Connect this capability with the rest of your client experience. You don't have to begin with a membership program.
Ask a quick question, collect votes, and connect selected answers to follow-up workflows.
Explore pollsGo deeper with ratings, NPS, written feedback, conditional questions, and optional rewards.
Explore surveys & feedbackBring email, SMS, templates, notices, and client follow-up into the same workspace.
Explore communicationsYour next chapter
Build loyalty. Listen to clients. Connect the next action.
Start with engagement. Add memberships when they fit.